If your help line serves outside users, keeping track of support requests can mean the difference between a repeat customer and a lost customer. If the line serves inside employees, an efficient response means better productivity. Fortunately,several Linux-based applications offer help for your help desk or hotline.
Adobe’s beta version of Flash Player 9 for Linux looks quite mature. Is it worth upgrading right now? This article looks into installing Flash Player 9 beta, and integrating a video camera and a microphone.