Community Notebook

Support Line!

Article from Issue 124/2011

Good computer support requires more than a service contract.

In a recent Internet column, a “gripe-line” columnist lamented that “support does not seem what it used to be” and wondered whether people ever got good support or whether they only received it after turning to a columnist like her to make the vendor provide it. Her column was followed by a series of comments that ranged from “no one will ever get good support again” to angry statements about our capitalistic system and how greed for profits marginalizes both good products and good support services.

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