Community Notebook
Support Line!
Good computer support requires more than a service contract.
In a recent Internet column, a “gripe-line” columnist lamented that “support does not seem what it used to be” and wondered whether people ever got good support or whether they only received it after turning to a columnist like her to make the vendor provide it. Her column was followed by a series of comments that ranged from “no one will ever get good support again” to angry statements about our capitalistic system and how greed for profits marginalizes both good products and good support services.
Read full article as PDF:
089-089_maddog.pdf (1.10 MB)Tag Cloud
News
-
SCO Rises from the Swamp
Longtime litigator revives an ancient suit against IBM alleging Linux infringes on Unix copyrights.
-
UberStudent Project Releases UberStudent 3.0
Specialty distro keeps the focus on advanced learning.
-
openSUSE Conference Approaches
The openSUSE Conference will be held July 18-22, 2013, at the Olympic Museum in Thessaloniki, Greece.
-
Drupal.org Hacked
Security breached at home sites of the CMS project.
-
Oracle Takes Action on Java Security
Lead Java developer vows policy changes and more attention to fixing problems.
-
Google and NASA Partner in Quantum Computing Project
Vendor D-Wave scores big with a sale to NASA's Quantum Intelligence Lab.
-
Mageia Project Announces Mageia 3 Linux
Many package updates and Steam integration highlight the latest from the Mandriva-based community Linux.
-
FSF Outs the World Wide Web Consortium over DRM Proposal
Richard Stallman calls for the W3C to remain independent of vendor interests.
-
Debian 7.0 Debuts
The new release supports nine architectures, 73 human languages, and zero non-Free components.
-
Alpha Version of Fedora 19 Released
Fedora developers release the first alpha version of Fedora 19, known as Schrödinger’s Cat, for general testing. The final release is expected in July 2013.